Eventually she did get us a second room but not without belittling and bashing the Horseshoe and their staff and making sure to tell me they don't manage the hotel and to go ahead and call our concierge she didn't care. She then yelled at me again and told me she would call security. I tried to explain that I checked in at 4 and the room should've been clean. She proceeded to place blame on me for not noticing earlier that it was dirty. I don't know anyone who would come with a smile at 1 AM when their sleeping arrangements are soiled and moldy. Who proceeded to yell at me and tell me I didn't need to have an attitude. I went down to the front desk to see what we could do where I was rudely greeted by Andrea, the night auditor. We deemed that unacceptable as it is visibly soiled. When he arrived with them, we were expected to change it ourselves. We called the front desk and the male night Staff member begrudgingly agreed to bring linens. There were no linens, blankets or clean pillows to change it. When we pulled the couch out we found dirty sheets and towels were on it and mold on the mattress. We attended the Morgan Wallen concert and returned to our room after midnight. They did upgrade us to a suite with a pull out couch. Initially we were expected to stay in a single king room with 3 adults and had to contact our concierge to get a room with additional sleeping arrangements. We booked our room through the Horseshoe as two Diamond Plus members.

Melia Punta Cana Beach Wellness Inclusive - Adults only.

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